Guarantees and returns

Upon shipping, you will be issued with a tracking number so you can keep an eye on your parcel.

Please remember that the pieces we sell are individually handmade to order and therefore will be unique. We have standardised our colours (each colour has 5 enamel tones to create our effect), however, as they are individually made and hand vitreous enamelled, there may be slight changes from the photographs provided. We see this as part of their charm. 

As each piece is handmade to order, we do not accept returns.

If your ring needs refitting, please contact us via sale@alchemiagold.com within 14 days to arrange a new size, or visit us at one of our stores. We are happy to re-size delivered rings free of charge.